Policies
At Vigeo, we are committed to providing timely and efficient healthcare services to all our patients. In order to maintain the highest level of quality care and ensure the availability of appointments for all patients, we have implemented the following policies:
Accepted Insurance
We accept Aetna, Blue Cross Blue Shield, Cigna, Humana, Meridian, United Healthcare, and Medicare Insurances.
Cancellation/Rescheduling, Late Arrival, and No-Show
- If you are unable to keep your scheduled appointment, we kindly ask that you notify us at least 24 hours in advance.
- Patients are expected to arrive on time for their appointments. Arriving late may result in a shortened appointment time or the need to reschedule.
- Patients who fail to show up for their scheduled appointment without prior notice or cancel/reschedule with insufficient notice may be subject to a no show fee, billed to the patient’s account. This fee is not covered by insurance and is the responsibility of the patient to settle.
- We understand that emergencies and unforeseen circumstances may arise, leading to missed appointments. In such cases, please notify us as soon as possible, and we will work with you to reschedule your appointment.
After Hours Calls
After-hours refers to the period outside of our regular office hours, including evenings, weekends, and holidays. Our office hours are: __T, Wed, Friday 9-530, Thursday 10-730, Saturdays 9-2. Closed sunday and monday____________
- For urgent medical concerns that arise after regular office hours, patients are encouraged to call our main telephone number at ______. Calls made after hours will accrue a fee of $_150__, billed to the patient’s account. This fee is not covered by insurance and is the responsibility of the patient to settle.
- For non-urgent matters, such as scheduling appointments, requesting test results, or general inquiries, patients are encouraged to call during regular office hours or use alternative communication channels, such as our patient portal or email.
- Our goal is to respond to all calls promptly. However, please note that response times may vary depending on call volume and the nature of the inquiry.
- In the event of a medical emergency, patients should call 911 or visit the nearest emergency room immediately.
Payment Policy
- Payment is due at the time of service. Prior to your appointment, we will verify your insurance coverage and benefits.
- Co-payments and deductibles are due at the time of service. These amounts are determined by your insurance plan. Failure to provide payment at the time of service may result in rescheduling your appointment.
- Some services may not be covered by insurance or may be considered elective procedures. Patients will be informed of any non-covered services and associated costs prior to treatment.
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We are now offering payment plans through Cherry. If you’re interested, please apply here before your appointment. https://pay.
withcherry.com/vigeo- aesthetics-llc
Medication Refills
- Medication refill requests can be submitted through the following methods:
- Online patient portal: Patients can request refills through our secure online portal, accessible via our website.
- Phone Call: Patients may their pharmaies and have them contact the provider directly..
- In-person requests: Patients can request refills during scheduled appointments with their healthcare provider.
- Patients are encouraged to request medication refills in advance to prevent interruptions in their treatment regimen. Please allow 24 hours to process refill requests.
- Prescription refills are subject to approval by a healthcare provider.
- A refill request may be denied if you missed a scheduled appointment, are not up to date on required laboratory tests, or have not had your annual physical exam.
Thank you for your cooperation in helping us provide the best possible care to all our patients.